1) We ship orders 2 days/week: Mondays and Thursdays. If you need an item sooner send us and email or leave a note at checkout.

1 Day Express Shipping is now available and will ship either Monday or Thursday. We do not guarantee arrival time on any orders as once the items leave our facility, they are in the hands of the mail carriers.

2) Shipping fees vary depending on the size and weight of the order.

3) If you receive an order with breakage, please take a photograph of the exterior of the box and a photograph of the contents in case we need to make a claim with the carrier. Then contact us by email at sweetbirchherbals@gmail.com as soon as possible but no longer than 14 days after receiving your order, with your full name and order number, what items were broken, and whether you prefer a refund or replacement for those items. We will let you know if further information is needed.

4) Shipping carrier options and prices are shown and can be selected during checkout. Please note that the number of days displayed with shipping options are days in transit with the carrier; they are in addition to the time it takes for us to pack and ship your order from our facility. We do not guarantee arrival time on any orders as once the items leave our facility, they are in the hands of the mail carriers.

5) Please remember to enter the shipping address appropriate for your selected carrier. Do not use P.O. Boxes without a physical address as we cannot guarantee delivery to P.O. Boxes.

6) We are not responsible if you enter incorrect address information during checkout. If the address you enter at checkout is incorrect or missing information, such as an apartment number, and your package is returned to us, we will contact you by email for the correct address and you will need to pay the additional shipping cost to send your package again. We also cannot be held responsible if your package is delivered to an incorrect address you entered at checkout.

7) We offer free shipping on orders of $100 or more within the United States only. The carrier and shipping speed on orders with free shipping are selected at our discretion.

8) Do not throw away your damaged item. Send us a picture of it immediately and bring it back to the post office to file a claim. We will need pictures to file a claim on our end.

9) Shipping only within the United States.